Refund Policy

We have a 7 days return policy, which means you have 7 days after receiving your item to request a return.  

To start a return, you can contact us at twitchanimation@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at twitchanimation@gmail.com 

Exceptions / non-returnable items 
Certain types of items cannot be returned, if your requirements and products are are matched .

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.